Results 1 to 4 of 4
Like Tree5Likes
  • 2 Post By Hirlau
  • 3 Post By thebigspendur

Thread: Norton 8k defect, worth warranty?

  1. #1
    Nautical Madman SailorJ's Avatar
    Join Date
    Dec 2012
    Location
    Santa Cruz, CA
    Posts
    100
    Thanked: 4

    Default Norton 8k defect, worth warranty?

    Hey all,

    I don't typically like to nitpick with products but my norton 4k/8k combo stone came with a pocket of material that was not mixed in with the binder. I tried to lap the heck out of the stone to get past it but it seems to run pretty deep. I can avoid this part of the hone pretty easily but I would prefer just having a surface free of defects. So I have two questions. One do you think it will have any effect on the honing? Two is this even worth submitting for warranty?
    thanks all!

    https://docs.google.com/file/d/0B3Vn...it?usp=sharing
    "One must always choose the lesser of two weevils." - Cpt. Jack Aubrey

  2. #2
    Moderator Hirlau's Avatar
    Join Date
    Dec 2010
    Location
    South Florida
    Posts
    13,533
    Thanked: 3477

    Default

    I think that if your unhappy with it & can articulate the reasons, then talk to the company about it. Only takes a phone call & a little time. I doubt that many 4/8's are returned, so they may send you another.
    Your interaction will them, will make all the difference, so bring candy,everybody likes candy.
    SailorJ and Phrank like this.

  3. #3
    Forum mogwai thebigspendur's Avatar
    Join Date
    May 2005
    Location
    New Mexico
    Posts
    27,637
    Thanked: 4393
    Blog Entries
    4

    Default

    You didn't pay five bucks for it so you deserve a first rate product not a second. I'd talk to the seller.
    SailorJ, kwlfca and Phrank like this.
    Every day without fail one should consider himself as dead-Tsunetomo

  4. #4
    Nautical Madman SailorJ's Avatar
    Join Date
    Dec 2012
    Location
    Santa Cruz, CA
    Posts
    100
    Thanked: 4

    Default

    Thank you both, I found the contact for norton stones and sent them an email. I received the stone as a gift so it may not be possible but I figure it's worth a try. It will be a long long time for me to get through that stone so I would prefer to have it intact.
    "One must always choose the lesser of two weevils." - Cpt. Jack Aubrey

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •